Shoving on it is not a good idea. If a disc is stuck in the drive try using a pair of needle nose pliers and remove the disc. Run Command Prompt as Administrator. As a last resort, you can remove the cd drive from the laptop and open the case, and remove whatever is making the door stick shut. Check warranty status: Kindly private message me the service tag of the computer. Try the above steps and reply with results. What I did was pull the side of the tray open with a thin object straightened paper clip and then pried the side whre the cd was open with a butter knife very gently.
If the computer is under warranty, I would be glad to arrange a service on the computer. If I select eject on the drive via Computer in Windows it does open. Has anyone else experienced this problem? Press this button for a second and release it to open the drive. I have uninstalled the driver and let Windows reinstall it on startup and still get the issue. If this doesn't work, try using the tip of a pen to press down the button. Does the issue occur for a particular disc or file? You need a pin or paper clip to press this one.
However, the steps below can still be attempted before replacing the drive. If nothing works, it is time to seek out professional help to repair the disc tray. If you're encountering this issue, try the below recommendations. Push the button instead of pushing the tray If you're pushing the tray try pushing the button instead. Hi harryb50, Refer the following link which has steps to resolve the issue: If the issue persists, we might need to replace the drive. Software issue It's possible for a program to open and close your disc drive tray. To private message the service tag click my User name and click Start conversation.
Use a flashlight and shine it in the drive to try to determine if a disc is stuck in the drive, or if an object is in the drive. Ever since, the drawer opens and closes and opens, when I am starting up. Look for objects that have fallen inside the drive such as pieces of disc labels, pieces of a broken disc, or anything that has been inserted by accident. This is a common problem with optical drives so most come with an emergency release. This keyboard shortcut sends an eject-disc signal to the drive.
If still not detected, the problem is with the Optical Drive and needs to be replaced. The location of the button varies slightly by model but is most often on the disk drive tray. To determine if this is the cause, if you're running Microsoft Windows boot the computer into. I did use the pin whole to get the disc out. If it is present, try pressing the eject button to see if the tray comes out. In case of expired warranty scenario, we would not be able to extend warranty entitled services.
Find a different power cable that is not being used, plug the different power cable into the back of the drive, making sure that it fits firmly into the socket. This has been going on for some time. I will wait for it to stop responding again and try the other tests again while it's not responding to see if they report an error. If you see a hole, get a paper clip, straighten it a bit, and insert one end of it gently into the hole. I assume that you have tried to eject the optical drive through windows explorer. I'm posting a pic of the front of my cpu.
I have a Dell desktop where the disk drive will not open. Other hardware malfunction Finally, if you've tried all of the above recommendations and the tray continues to randomly eject we suggest replacing the drive. Turn off the computer and press this button with the end of a paper clip to open the drive to eject a disc. Did you install any burning software with the External drive, if I may ask? Perhaps the eject key helped get the door open because I did exert pressure on the key at the same time I forcefully pulled out on the door. If your question is about the optical drive not ejecting, please follow the below mentioned steps: 1.
First, sometimes a loose connection to the drive will cause this to happen. I have checked the properties which states that it is working correctly and a diagnostics check stated that all software is fine. Hi Newguy here, There should be a small hole on the front of the drive which houses the Emergency Eject Button. If no viruses are detected, but your computer continues to eject the tray after rebooting from Safe Mode, there may be a or background program causing the issue. Having done a pretty extensive search ranging from reloading the device driver, to playing with circuit boards and connections, I came across a post discussing how delicate the mechanism and the sensor is determining whether it is closed or not. Please can you help locate it? If a disc is stuck in the drive try using a pair of needle nose pliers and remove the disc.
I tried to open it from my computer by pressing eject. Keep in mind that disc drives are highly sensitive to dust and particulates in the air, and are not meant to be opened outside of a clean room. Any help would be greatly appreciated There is an amazingly simple fix that might work as it did for me. Clean the inside of the door and remove any foreign objects that have become lodged in the door. If you are using the button to put the tray back in the drive try pushing the tray towards the drive instead. To run the power cycle, shut down your computer normally.
From the link you posted with the list of different ones, will I be okay ordering any of them from the list? Please subscribe if you like it. Please select the version of Windows 7 operating systems and click on Removable Storage and download the latest drivers. We suggest selectively disabling non-essential services to help determine what background software is causing your issue. The cause of the problem was unrelated to my burner or software. I used the hole to open with a needle it did not open. It only stopped working the second after I installed windows 8 through the usb drive.